Share Your Feedback

Maintaining high customer service standards is one of our priorities. We welcome your feedback and use it to improve our service.

To view or download Council’s Complaints Handling Policy and the Customer Service Charter.

Providing contact details will allow us to contact you to discuss the issue.

If you would like a response from Council on your request or complaint please enter your phone number and email address along with details of your request or complaint below. Council will endeavour to contact you and keep you updated on the progress of your request or complaint.

 

Have Your Say - Draft Waste Strategy

Have Your Say on Council’s Waste Strategy

Waste Strategy, including Glass Recycling

Council has developed a Waste Strategy that’s overall objectives are to:

  1. Reduce the waste that goes to landfill.
  2. Increase recycling rates.
  3. Encourage innovative and cost-effective ways to improve resource recovery.
  4. Maintain and improve the management of Council waste management facilities and infrastructure.
  5. Meet Council’s environmental obligations.
  6. Involve Council staff, customers and the general community in actions to improve waste management.

Council invites you to have your say on our Draft Resource Recovery and Waste Management Strategy.  We would like to hear your opinion on our Transfer Station opening hours, what the barriers are to recycling and what you find confusing about waste and recycling. Tell us what you think about our strategy actions to tackle waste and recycling in Yarriambiack.

Provide your feedback on the Draft 2022 Waste Strategy via our online forms below.

For more information regarding the Waste Strategy please contact Council’s Waste and Sustainability Officer La Vergne Lehmann on llehmann@yarriambiack.vic.gov.au or call (03) 5398 0100. 

Resource Recovery Waste Management Strategy Consultation Draft April 2022(PDF, 1MB)

Have Your Say - Draft Waste Strategy: Click here to view form.

Have Your Say - 2022-23 Draft Budget

Have Your Say on Council’s 2022-23 Draft Budget 

The 2022 – 23 Budget outlines Council’s proposed income, expenditure, proposed and planned Community Projects, along with Council’s Capital works program, that will include expenditure on Roads, Footpaths, Drainage, and Council owned Buildings and Facilities. 

Council invites you to Have Your Say on our proposed budget, and initiatives in the 2022-23 Year.  You can complete the online form below where you can outline your support for a project, and/or propose an additional project for consideration. All submissions must be received no later than 5.00pm, Wednesday 01 June 2022 for consideration.

For more information regarding the Draft 2022-23 Budget please contact Council’s Information Management & Governance Officer Belinda Penny on bpenny@yarriambiack.vic.gov.au.

The Draft 2022-23 Budget can be downloaded here.(PDF, 2MB)

Click here to view the interactive POZI Community Map with details of the 2022-23 Draft Budget.

Have Your Say - 2022/23 Draft Budget Initiatives: Click here to view form.

Have Your Say - Council's Differential Rates System (2022-23)

Have Your Say on Council’s Differential Rates System for 2022-23

The Minister for Local Government has set the maximum rate rise that Council can have in 2022-23 at 1.75%. Council is required to have every property in our Shire revalued each year by a professional valuer.

The changes in average property values are shown in the table below, and can be summarized as follows:

  • The average residential property increased in value from $113,446 to $132,588, an increase of $19,142 or 16.9%
  • The average commercial property increased in value from $129,512 to $160,291, an increase of $30,779 or 23.8%
  • The average farm property increased in value from $847,039 to $1,250,149, an increase of $403,111 or 47.6%

 

Property Type

Average CIV
per property

Increase in average CIV per Property

Valuation impact on average rates paid per property

2021-22

2022-23

2022-23

Residential

$113,446

$132,588

$19,142

16.9%

-15.70%

Commercial

$129,512

$160,291

$30,779

23.8%

-11.62%

Farm

$847,039

$1,250,149

$403,111

47.6%

6.29%

Whole Shire

$443,217

$635,132

$191,916

43.3%

1.75%

 

Under Council’s differential rating system, farm properties are currently rated at 62.5% of the level of rates on residential and commercial properties. As a result of the above changes in valuations, rates paid in 2022-23 under Council’s current differential rating system will change as follows:

  • The average residential property will pay 15.7% less rates
  • The average commercial property will pay 11.6% less rates
  • The average farm property will pay 6.3% more rates

 

Provide your feedback on Council's Differential Rates System for 2022-23 via our online form below.

For more information regarding the 2022/23 Budget and Waste Strategy Community Consultations please contact Council’s Information Management & Governance Officer Belinda Penny on bpenny@yarriambiack.vic.gov.au or call (03) 5398 0100. 

Have Your Say - Council's Differential Rating System for 2022-23: Click here to view form.

 

Have Your Say - Draft Tree Policy

The Draft Tree Policy has been developed to ensure the future management of tree assets of the Yarriambiack Shire Council.

The policy provides a practical and balanced approach to tree management which seeks to maximise the abundance and health of trees on Council land while ensuring public safety and allowing controlled development.  It acknowledges that trees sometimes come into conflict with other elements of the streetscape, particularly hard structures and services, but recognises that all are essential components of a pleasant and functional landscape.

The policy attempts to maximise community support for a well treed environment through prudent management of all trees for which Council is responsible. The major areas of concern to residents as they relate to tree management are tree planting, tree removal, tree pruning and damage caused by trees.  This policy seeks to address the issues underlying these concerns and provide clear guidelines for Council officers as they respond to tree related enquiries from residents. Some of the feedback sought could relate to the suitable trees and shrubs to be used as street trees, or plantings with parks and reserves.

Download the Draft Tree Policy here.(PDF, 344KB)

Feedback on the Draft Tree Policy can be submitted to Council via email or post:

Email: info@yarriambiack.vic.gov.au

Mail: 34 Lyle Street, Warracknabeal / PO BOX 243 Warracknabeal 3393

The feedback period for the Draft Tree Policy will close at 5pm on Friday 27 May. 

For more information please contact Council on (03) 5398 1000.

Have Your Say - Old Hopetoun School Master Plan

MGS have been engaged by the Yarriambiack Shire Council to prepare a high level masterplan for the site currently owned by the Department of Education at the corner of Austin and Garrard Streets in Hopetoun.

MGS have undertaken an extensive visit to the town and taken part in a community consultation meeting to hear from the local community about their thoughts, wishes and concerns for the site and to confirm the predominant ideas about the direction of the masterplan.

The Master Plan will be used by Council to communicate and advocate the key ideas that have resulted from the various workshops and consultation between Council, the community and MGS, exploring different strategies and ideas to shape the future of this crucial community resource.

The re-invention of the site will bring jobs and economic growth to Hopetoun, it will establish the precinct as the hub for community activity, leadership and training, and create an exciting destination for tourists exploring the Silo Art Trail.

Download a copy of the Draft Master Plan here.(PDF, 3MB)

Council is seeking feedback on the Draft Master Plan. Feedback can be sent to Council via email and post to: 

Tammy Smith, CEO

info@yarriambiack.vic.gov.au

34 Lyle Street, Warracknabeal

PO BOX 243, Warracknabeal VIC 3393

Submissions for feedback will close 5pm on Friday 27 May. 

Have Your Say - Lake Lascelles Waterway Rules

Request to make waterway rules – Lake Lascelles 

The Lake Lascelles/Corrong Committee of Management and Yarriambiack Shire Council invites community feedback on proposed permanent waterway rules regarding the use of Lake Lascelles. 

The proposed rules have been designed to ensure a safe operating environment, accommodate a wide range of boating and water activities and separate different activities to ensure safety under local conditions. 

The proposed rules are as follows: 

1. No more than four (4) powered vessels may exceed the 5 knot speed limit on Lake Lascelles at any one time.  

2. Vessels may not exceed a speed limit of 43 knots (80km/hr) 

3. A person must not operate a vessel with an engine used for propulsion engaged in towed sports for more than four (4) circuits of the Lake at any one time.   

4. Vessels may not exceed a speed limit of 5 knots from sunset to sunrise as determined by the Bureau of Meteorology. 

5. The area marked by buoys on the south-west section of Lake Lascelles currently designated for bathers only is prohibited to all vessels. 

6. For water levels at 1.2 metres and below, as measured at the water head gauge at the boat ramp, a 5 knot speed restriction applies to powered vessels and rules 1,2 and 3 no longer apply. 

 

Feedback can be provided until 5pm, Friday 27 May 2022 via an online form: https://www.surveymonkey.com/r/lakelascelles  

Enquiries should be directed to Yarriambiack Shire Council’s Communication Consultant Katherine Colbert on (03) 5398 0100 or kcolbert@yarriambiack.vic.gov.au. 

Information on making waterway rules can be found at https://transportsafety.vic.gov.au/ 

Bert Hallam 

Lake Lascelles/Corrong Committee of Management President 

 

Have Your Say - Draft Road Management Plan

Council wants your feedback on the Draft 2022 - 2025 Road Management Plan!

After an extensive community consultation process during February and March 2022, Council has now developed the draft 2022 - 2025 Road Management Plan. 

What is the Road Management Plan?

 Council's Road Management Plan is prepared under the Road Management Act 2004 (“the Act”) and the Code of Practice for Road Management Plans. The purposes of a Road Management Plan under the Act are:

•             to establish a management system for the road management functions of a road authority which is based on policy and operational objectives and available resources; and

•             to set the relevant standard with the discharge of duties in the performance of those road management functions

The chief objective of this Road Management Plan is to set the standards that the Yarriambiack Shire Council will implement in its road management system in the discharge of its duty in inspections, maintenance, and repair of public roads for which it has responsibility and is based on policy, operational objectives, and available resources.

A copy of the Draft Road Management Plan can be found here.(PDF, 10MB)

Feedback on the Draft Road Management Plan can be submitted to Council via email at info@yarriambiack.vic.gov.au or via mail at 34 Lyle Street, Warracknabeal / PO BOX 243 Warracknabeal 3393

The feedback period for the Draft Road Management Plan will close at 5pm on Monday 6 June.

For more information please contact Council on (03) 5398 1000.

Have Your Say - Transfer Station Opening Times (Patchewollock, Yaapeet and Tempy)

Over recent Community Consultations, Council has been listening to the community feedback regarding transfer station opening hours. 

Council is looking to implement changes to opening hours at the following transfer stations:

Patchewollock: Tuesdays 2pm-4pm

Tempy: Wednesdays  1pm-3pm

Yaapeet: Thursdays  9am-11am

These transfer stations will also have the option for weekend opening by appointment only. 

Residents have the opportunity to provide feedback on the proposed changes until 5pm Friday 10 June, with implementation of updated opening hours to commence on Tuesday 14 June.

Feedback can be sent to Council via email and post to: 

Ms Tammy Smith, CEO

info@yarriambiack.vic.gov.au 

34 Lyle Street / PO BOX 243 Warracknabeal VIC 3393. 

Have Your Say - Draft Asset Management Plan

Have Your Say - Draft Asset Management Plan

The Asset Management Strategy is a vital component of Council’s overall strategic planning process and has been prepared to enable Yarriambiack Shire Council to improve on the way it delivers services relating to infrastructure assets including roads, buildings, open space and stormwater pits and pipes. These infrastructure assets have an approximate replacement value of $265 million as at 30 June 2021.

 

The Draft Asset Management Plan has been prepared to provide information to the community about Council’s long-term approach to managing the assets Council holds in order to provide services to the community and to show:

  • How its asset portfolio will meet the service delivery needs of its community in the future
  • How Council's strategic objectives are to be achieved

The Strategic Asset Management Plan will assist Council in meeting State legislative requirements and is prepared following a review of Council's suite of strategic planning documents. The Plan identifies the strategic and operational practices that ensure Council manages assets throughout their asset lifecycle, for the benefit of the community.

The Strategic Asset Management Plan integrates with the adopted Long Term Financial Plan to inform Council’s ability to fund current and future infrastructure costs.

(PDF, 10MB)A copy of the Draft Asset Management Plan can be found here.(PDF, 2MB)

Feedback on the Draft Asset Management Plan can be submitted to Council via email at info@yarriambiack.vic.gov.au or via mail at 34 Lyle Street, Warracknabeal / PO BOX 243 Warracknabeal 3393

The feedback period for the Draft Road Management Plan will close at 5pm on Friday 17 June.

For more information please contact Council on (03) 5398 1000.